Whether you're a family navigating a first care request, a caregiver getting verified, or a facility filling shifts, these are the questions we hear most.
What to ask, what verification badges actually mean, and how to compare providers before you book.
Read more →For familiesThe questions to answer before you post a request — schedule, mobility needs, and safety flags to disclose.
Read more →For familiesWhat dementia-trained caregivers do differently, and how to find one on Safe.
Read more →For providersA walkthrough of the identity, licensing, and background-check steps — and how long each usually takes.
Read more →For providersHow Safe providers price their time, and how payouts are held and released per visit.
Read more →For facilitiesHow facilities across the United States use Safe to reach verified CNAs, LPNs, and RNs for open shifts.
Read more →No. Safe is a marketplace that matches families and facilities with independent, verified caregivers and clinicians. We are not a medical provider, and providers are not our employees — each is an independent professional who sets their own rate and schedule.
Every provider clears three checks before their profile goes live: identity (government-issued ID matched to a live photo), active licensing (verified against the relevant state board), and a criminal background check. See our Trust & Safety page for the full breakdown.
Payment is held securely in escrow when you book, and released to the provider as care is delivered. A small platform fee is deducted automatically — nothing is billed separately.
Safe operates nationwide — families and facilities in all 50 states can post a request or browse verified providers today. New caregivers, nurses, and clinicians join every week.
Yes — every provider profile has a "Request" link, and past bookings make it easy to rebook someone your family already trusts.
Our trust & safety page covers verification in depth, or reach out and we'll help directly.
